Frequently asked questions

Fixing the problems that user has caused by inadequate use or improper maintenance (physical damage, breaks), fixing the problems caused by improper installation of the device, unstable electric energy or inadequate water pressure, or an act of God (electric shocks, lightning strikes, floods, fires…) as well as keeping the device in an inadequate space (one that is not heated in the winter – basements, terraces etc., space constantly kept open to high temperatures – terraces, outside areas etc.) do not qualify under the warranty.

Tesla tumble dryers have water containers, but it is also possible to install a water outlet hose.

How dry the laundry is after a completed program in the dryer depends on the type of material, how dry the laundry was at the beginning of the program, as well as on the program chosen.

An increased spin speed allows better water extracting from the laundry, which makes it easier to dry, whether you hang it or put it in a dryer.

The washing machine filter is located on the bottom of the machine: to open, it needs to be turned counterclockwise. A certain amount of water will come out of the machine at that point, so we recommend placing a container of some kind in order to keep the water from spilling throughout the bathroom.

The necessary steps for using Tesla washing machine for the first time are explained in the user manual. You can hire a licensed service or other professional in any case.

The water outlet hose is received with all Tesla washing machines. Keep in mind that some models, optionally, have the water outlet hose next to the filter, through which you can let the water out before cleaning the filter.

All models of Tesla washing machines allow spin speed adjustment. If you want to avoid creased laundry, it is very important to follow the guidelines on recommended type and quantity of laundry suitable for a certain program.

New generation detergents often do not require prewashing. This is why some of the Tesla washing machines do not have this option.

It is possible to take the top off all models of Tesla freestanding dishwashers.

Certain models of Tesla built-in ovens have the possibility of steam cleaning. Visit our website for detailed specifications of each model. The inside of Tesla ovens is made out of high-quality enamel, making it easy to clean.

Certain models of Tesla built-in ovens can be turned off automatically. Visit our website for detailed specifications of each model.

It is possible to prepare multiple meals on different levels in Tesla fan assisted built-in ovens.

All Tesla hoods can work both ways, using exterior venting or air recirculation.

Depending on how much the device is being used, filters in Tesla hoods should be replaced each 2 or 3 months.

Aluminum filters in Tesla hoods should be cleaned/washed, while charcoal ones should be replaced.

Filters for Tesla hoods can be bought by contacting licensed distributors of our devices, as well as via our service network.

All Tesla hood can work using exterior venting or without it, using air recirculation with charcoal filters.

Some Tesla refrigerators and freezers have wheels, while some do not. Visit our website for detailed specifications of each model.

Tesla offers a wide variety of refrigerators and freezers: some of them need to be defrosted manually, some are defrosting automatically, while some boast No Frost technology.

All Tesla freezers have the option of temperature control.

The address of the authorized Tesla service is Tošin Bunar 130A, 11070 Novi Beograd; contact phones: +381 11 2096 702 and +381 11 2096 885; email address: servis@comtrade.com.

A dead pixel is a black dot on the screen – it does not emit any light, and a hot pixel is constantly lit – it emits light in the same color. A screen that has a minimum of three dead pixels is treated as problematic, while a hot pixel has zero tolerance.

Please activate your Netflix account in accordance with the standards set by Netflix.

Please check the time and date settings on your Tesla TV.

Below is a step-by-step procedure:

1. Connect the dongle (USB port from the gamepad) to the TV (USB port),
2. Press the center button on the gamepad,
3. Everything is ready to use.

Be sure to name the subtitles the same as the video file they come with, and make sure the subtitles are enabled with the “subtitle” option on the remote control.

You can buy the new original remote in authorized service in your country.

We do not guarantee the correct operation of the TV if non-original equipment is used.

It is possible on Tesla TVs of any Smart series, via the appropriate applications that contain smartphones and tablets, depending on the model of the mobile device.

It is possible on Tesla TVs of any Smart series, as long as the keyboard has a USB port.

More details about premium benefits can be found on this link.

Be sure to check whether the warranty card is in the device’s sales package. If not, request a warranty card from the seller, where you purchased the device. In the case of complaints, the only necessary document for the realization of your rights is the proof of purchase i.e. fiscal invoice.

On the back of the box you may find a list of options that your device supports. If support for SIM or SD card is specified, then it is possible to use them. Note the supported SIM card type and SD card capacity.

If the Tesla device is mechanically damaged, the right to warranty is lost. Mechanical damage also means damage caused by the influence of fluids or any external influence that is not in accordance with the operating instructions. By servicing the device and replacing defective components, your warranty conditions become valid until the expiration of the warranty period.

The parts we install are exclusively original. After the service is completed, the warranty is still valid.

The battery replacement process at an authorized service center is the safest for the user, and does not change the further validity of the warranty period. By using non-original parts, you may adversely affect the proper operation of the device.

Make sure you entered the proper format of the email address, as well as other information, necessary for successful registration.

It is time to replace the battery on your device. Contact our authorized service center to have the battery replaced properly.

It is possible that you have installed something that has disrupted the device. It is best to reset your phone to factory settings. We must mention that, by doing this, you are losing data from your phone, so you MUST save it, before resetting to factory settings: Settings > Backup & reset > Factory data reset > Reset phone > Erase everything

For all additional equipment, contact our authorized service in your country.

All Tesla phones work on most networks in Europe and the Middle East.

In the Contacts, change the menu in the upper-right corner (shown as three vertically sorted points), choose “View contacts”, and then the first entry “All Contacts”.

Any new updates should be displayed in the form of notification and the upper-left corner of the phone. If the notification has been removed, you can also manually check through the Settings, by following the path: Settings > About phone > Wireless update > Check for updates.

On our web portal, in the section of the device, on the link: tesla.info. Choose the product group that you want, then the model, and at the end of the page you have the “User instruction” link.

Memory is 8 GB, but on every phone, part of that memory occupies the operating system itself, as well as the installed applications. Memory can be expanded by a memory micro SD card.

It is possible to choose a card that will be primary for calls: Settings > SIM cards > (Preferred SIM for) Calls > Select the desired card.

It is possible to share your mobile internet, only. Hotspot is activated as follows: Settings > More > Tethering & Portable hotspot > Wi-Fi hotspot > ON.

Yes, we have our own service center, and, for some product groups, we have a network of service partners for the whole Serbian territory. For more details, please visit link.

Warranty period for mobile phones, tablets, and AC units, is 24 months, for TVs is 36 months, while for the home appliances is 60 months. During frequent promotional activities of our sales team, we give extended guarantees, mostly up to 5 years. For more details, follow our website tesla.info. Note that warranty is not valid for mechanical damage.

We recommend that you use only the original charger. If you are still experiencing the problem, contact the authorized service in your country.

Turn on Wi-Fi (Settings > Wi-Fi > ON). Choose one of the available networks, and connect by entering the appropriate password. You can activate your mobile data as follows: Settings > Data usage > Select the SIM card (if both are inserted) > Mobile data > ON.

To regain access to your phone in the case of a forgotten password, you need to do the Factory reset through Recovery menu: Turn off your phone > Turn on your phone by holding the Power and Volume up button for 7, 8 seconds > Choose option Recovery > Wipe cash partition > Wipe data/Factory reset > Reboot now. Note that this activity will result in deletion of all data stored on your device’s internal memory.

A web portal www.tesla.info is informative. You can find device pricing on our partners’ websites. You can view the list of all partners on the following link.

Packaging of each of our devices contains a short instruction in which the correct SIM and SD card insertion is described.

Before you bring your device to the service, we suggest that you save your data and remove the protective codes, so that we can diagnose the malfunction, service, and test your device. We offer the option to save your data to a DVD or USB memory for you, at affordable prices.

Please visit the following link to find the authorized service provider that suits you best: https://tesla.info/en/service

Scan the QR code with your mobile phone and open the application download page. After the successful completion of the application installation, perform the registration process, which includes entering the email address and login data (username and password). You will receive an email to confirm your registration.

With the help of a smart application, it is possible to control all aspects of an AC unit: from basic options to individual or group AC units in one system.

Exactly. As the thermostat registers that the desired temperature has been reached, the AC unit goes to sleep mode and will reactivate again as needed.

All Tesla AC units have an ionizer that turns on automatically when AC unit is activated.